At Hackz.Store, we strive to provide high-quality digital products and ensure customer satisfaction. However, due to the nature of digital goods, we have specific guidelines regarding refunds. Please read our policy below to understand when refunds may be issued.

1. General Refund Policy

Since our products are digital and downloadable immediately after purchase, we generally do not offer refunds. Once the product has been downloaded, the sale is considered final. However, we do understand that issues can arise, and we will review each refund request on a case-by-case basis.

2. Refund Eligibility Based on Product Type

Refunds may depend on the type of product purchased, as follows:

Software Products: Refunds for software products will only be issued if the product is proven to be defective or non-functional and if our support team is unable to resolve the issue within a reasonable timeframe. Refund requests must be made within 7 days of purchase.

E-books and Guides: Due to the immediate nature of digital delivery, e-books and guides are generally non-refundable. However, if you receive an incorrect or corrupted file, please contact us for assistance.

Templates and Graphics: Refunds for templates, graphics, and design products may be considered if the files are faulty or if there is a clear problem with functionality. Refund requests for these items must be made within 3 days of purchase.

Subscription Products: For products or services with a subscription, you may be eligible for a prorated refund if you cancel within the first 7 days of the subscription term. Refunds are not available for recurring charges once a billing period is completed.

3. Non-Refundable Items

Some items are non-refundable, including:

Products purchased during promotional sales or discounted offers.

Products that have been misused or altered after purchase.

Custom or personalized products.

4. How to Request a Refund

If you believe you are eligible for a refund, please contact our customer support team at contact@hackz.store  with the following information:

Your name and email address

Order number or purchase confirmation

Detailed description of the issue with the product

Our support team will review your request and respond within 2-3 business days. If approved, the refund will be processed within 5-10 business days, depending on your payment provider.

5. Contact Us

If you have any questions about our refund policy, feel free to reach out at contact@hackz.store. We are committed to ensuring a positive experience and are here to assist with any concerns.